Privacy policy
Last updated: 1 March 2026
Klai B.V. is based in the Netherlands and operates the Klai platform. This explains what data we collect, what we do with it, and what you can ask us to do.
What we collect
Account data. Your name, email address, and company name. We need this to run your account. Legal basis: performance of contract (Article 6(1)(b) GDPR).
Usage data. Which features you use, when, and how often. We use this to improve the product. We do not share it with anyone. Legal basis: legitimate interest (Article 6(1)(f) GDPR).
Query data. The content of your AI queries and any documents you upload. This is processed to generate a response and then discarded. We do not store query content after your session ends, unless you turn on session logging in your account settings. Legal basis: performance of contract (Article 6(1)(b) GDPR).
What we do not do
- Sell your data
- Train AI models on your data
- Transfer your data outside the European Economic Area
- Use your data for advertising
That last point is worth saying plainly: Klai has no advertising business. There is no revenue model that requires us to know more about you than we need to run the service.
Where your data lives
All data is processed and stored on servers within the European Union, currently at Hetzner in Finland. Our infrastructure providers operate under contracts that comply with GDPR and hold them to the same data handling standards.
Your rights
Under GDPR, you can ask us to:
- Show you the data we hold about you
- Correct anything that is wrong
- Delete your account and associated data
- Stop processing your data in specific ways
- Give you a copy of your data in a portable format
To use any of these rights, email us.
Contact
Klai B.V.
Lubeckweg 2
9723HE Groningen
The Netherlands
E-mail: rights@getklai.com
This document is published under CC BY 4.0. You are free to adapt it for your own organisation. Credit: Klai B.V.